Frequently Asked Questions
We’re interested in having Monarch design our new kitchen. Where do we begin?
The design process starts with a visit to our showroom. Here, you have the opportunity to interview your designer, tour our showroom and obtain an overview of the products and services that we offer.
What happens after our first meeting?
Regardless of whether you are renovating or building a new house, our next meeting is at your home. The primary focus of this meeting is to develop a clear picture of your personal tastes, preferences and develop a comprehensive "wish list" for your project. Your designer will take detailed measurements of your home and the information from this meeting will be used to formulate a custom design personalized for you.
How much say will I have in the overall design?
Monarch’s goal is to create a kitchen you can enjoy for years to come. While we do offer advice and guidance throughout the design and renovation process, the finished design is a true reflection of your ideas and dreams for that particular space. Your designer will use your feedback from their design survey to fine-tune each element of the design.
What happens after the design is finalized?
With the help of your designer, you will make selections such as wood species, door style, door finish, hardware, accessories and countertop colour and material. You may also count on your designer to give you advice on flooring, lighting, back splash treatments and paint colours.
This sounds like a lot of information to keep track of. How can I be sure we all understand who is doing what?
Monarch strives to make your kitchen renovation as seamless and stress-free as possible. You will receive a detailed description of all work that Monarch and our associated contractors will undertake on your behalf.
How will I know what is happening on a day-to-day basis?
Monarch will coordinate your project with follow-up from your designer and our production office so that no detail is overlooked. You can expect project updates on a daily basis. As an added convenience, Monarch clients can login to Monarch’s website to view the progress of their project in “real time.”
How can I be sure that Monarch is committed to my renovation project?
We want you to be our client for life. We are committed to your complete satisfaction and will be there long after your renovation is finished. To learn why Monarch clients keep coming back, please view our testimonial page [link to Testimonial page] or ask a member of our team for a list of references.
